Renting and Returning

For customers who used the Bike Share service via web my page

Web my page closed on February 12, 2023.
Your account will continue to be available, so please log in from the official app to use it.
*If you are a monthly member, please log in with your monthly membership account for the area you wish to use before using the service.
For more information, click here.

[Notes]
*When you log in to the application for the first time, you will need to set up your my area. Please be sure to select your requested area.　

STEP1What you need

STEP2Download the app

Please download the "Bike Share Service" app from the App Store or Google Play and register as a member.
In order to use this service, you will need a smartphone that can receive SMS.
*You will need to obtain an "authentication code" that will be sent to your cell phone number.
*Overseas SMS authentication will not be available from September 13, 2021.
The application can be downloaded from the button below.
*If you already have an ID and password, you can use the service without registering as a new member.

STEP3Using a bicycle in simple steps

Open the app and reserve a bike from the port details, or select the type of key from the ""Unlock"" menu, then follow the instructions below to start using the service.
*The unlocking method differs depending on the type of bicycle key.

■Square keys

Reserve a bike or select a square key from the unlock menu to get a 4-digit passcode.

Press the "START" button.

Enter the passcode (4 digits)
*If you are using an IC card, you do not need to enter the passcode.

Key unlocked and ready to use.

■Round keys

Reserve a bike or select a round key from the Unlock menu to display the QR code scanning screen.

Press the "START" button.

Read the QR code.
*If you are using an IC card, please open the lock by holding the card over your head.

Key unlocked and ready to use.

Attention.

・There is no need to enter a passcode when unlocking a round key.

POINTRegister your IC card for more convenience!

If you register your transportation IC card or Osaifu-Keitai (mobile wallet) as a key, you can unlock your bicycle by simply pressing the START button on the key and then holding it over the lock to start using the bicycle.
*You will be charged for opening the lock.
*The card can be used with bicycles that have been reserved in advance through the app. You do not need to enter the 4-digit passcode or read the QR code.

From the account screen of the app, select ""Card Key / Smartphone Key Registration"" and follow the on-screen instructions to register.

In addition to Osaifu-Keitaior Transportation IC Cards, etc. can be used.

STEP4Temporary parking

Manually lock the door at the rear of the bicycle.
*The locking method differs depending on the type of key.
*You will be charged a fee even while temporarily parking your bicycle.
*If the lock has an orange knob, hold it down while locking.You will be charged a fee even while temporarily parking your bicycle.

Press the "START" button on the bike and unlock it in the same way you did when you borrowed it, then resume using it.

STEP5Return

"Manually lock the door at the rear of the bicycle.
*If the key is difficult to lock, try moving the rear wheel slightly. The spokes may interfere with the key and prevent it from locking."

For square keys, press the "ENTER" button on the bike, and when the panel displays "Return", the key is returned.
For round keys, press the "Return" button when the "Returnable" light on the bicycle glows and the ring glows blue to complete the return.

POINTHow to use an electric motor-assisted bicycle

(1) Please turn on the power and check the charge level before riding.

(2) Turn on the light at night.

(3)Do not pedal for about 2 seconds, and then wait before riding.

*The assist system is activated from the start of the ride, so please be careful when pedaling.
*For those who are 145cm or taller.

POINTMain points you check before riding the bicycle

(1)Saddle
Be sure the saddle is at a height where your toes touch the ground, and that it is secured tightly.

(2)Remaining battery charge
Be sure there is more than enough battery charge for the distance you plan to ride.

(3)Are the brake shoes tight?
Be sure the brake levers do not touch the handle bar when the wheels are locked.

(4)Be sure the handle bars have no problems.
Be sure the handle bars are perpendicular to the front wheel and are not loose, and that the handle bar cover can't be removed.

(5)Bell
Be sure the bell rings.

(6)Attachment operation panel
Be sure the green lamp flashes when you press the START button, and that the "Card/Code" display appears.

(7)Air pressure in tires
Press the tires to be sure there is enough air in them (no denting when you press).

When using the share cycle, please be sure to inspect the vehicle before boarding for safety.
In particular, the following points may lead to an accident while riding, so please check with particular emphasis.

　(1)Do not make the saddle extremely high.
Is the rod part of the saddle inserted at least 12 cm into the vehicle body?
*There is a limit line on the rod part that does not allow the saddle to be raised any further.

　(2)Make sure that the brakes work properly on both the left and right sides.
Hold the brake lever and check if there is a gap of 3 cm or more with the steering wheel.

　(3)Make sure the tires are well inflated.

For vehicles that are out of order, we patrol and collect and repair them. However, due to the structure of the share cycle, there are cases where the previous user has returned the saddle with the saddle raised too much or punctured. We apologize for the inconvenience, but please be sure to check the above before using, and if there are any deficiencies, please use another vehicle
If you return the device to the same port within 5 minutes of opening the door, you will not be charged for the service.

We ask for your understanding and cooperation in order to ensure safe use of the service.