Renting and Returning

  • Unlock
  • Temporary parking
  • Return
アプリの見方
アプリの見方

●貸出可能数

  • 貸し出し可能な自転車がポート全体の50%以上あります。
  • 貸し出し可能な自転車がポート全体の25~50%未満です。
  • 貸し出し可能な自転車がポート全体の25%未満です。
  • 貸し出し可能な自転車がポートにありません。
  • 休止中・時間外のポート
    貸出、返却はできません。
  • バッテリー交換及び、バッテリー充電ポートを表示します。内容はポート詳細をご確認ください。
  • バッテリー交換拠点
    バッテリー切れの場合バッテリー切れの場合に店頭で交換するとが可能です。

●返却可能数

  • ■駐輪台数制限のないポートの場合
    返却可能なポートです。
  • ■駐輪台数に制限のあるポートの場合
    返却可能なラック数が、ポート全体の50%以上あります。
  • 返却可能なラック数がポート全体の25~50%未満です。
  • 返却可能なラック数がポート全体の25%未満になっています。
  • 返却可能なラック数がないため返却できません。

●ポートのピンの下のアイコン

  • 営業時間に注意

    このアイコンが付いたポートは、24時間オープンではありません。貸出・返却時間にご注意ください。

  • 返却時に注意

    このアイコンが付いたポートには、駐輪台数制限があります。自転車が規定数以上になると、このポートに返却することはできません。

●ポート詳細のバッテリーマーク

  • 自転車のバッテリー残量目安を、4段階で表示します。

●ホーム画面について

ホーム画面について
①ステータス表示
  • 予約なし、予約中、利用中いずれかのステータスが表示されます。
    ※表示は1分ごとに更新されます。切り替わらない場合は少々お待ちください。
②現在地ボタン
  • 現在地付近のMAPを表示します。
    ※ご利用には位置情報取得の許可が必要です。
③検索ボタン
  • ポートの場所を地域、場所、駅名などで検索できます。
④メニュー
  • お気に入り：ポート詳細でお気に入り登録したサイクルポートがリストで確認できます。よく利用するポートをポート詳細画面から登録ください。
  • 鍵をあける：目の前の自転車に乗りたい場合はこちらをタップしてください。
  • お知らせ：運営からのお知らせと、あなたへのお知らせを確認できます。
  • 問題申告：自転車の不具合の申告が簡単にできます。※解錠から5分以内に同一ポートに返却いただければ、ご利用料金はかかりません。
  • 利用履歴：過去2ヶ月分の利用履歴が表示されます。領収書の発行もこちらから可能です。
  • サポート：よくある質問やお問い合わせフォームから質問等を受付いたします。
  • アカウント：ご登録情報の確認・変更ができます。電動三輪の乗車準備やカードキー・スマホキー登録もこちらより可能です。
  • ポートリクエスト：ポートの設置のリクエストを申告いただけます。
  • その他：サービス、アプリに関する情報の確認ができます。

CHECKPlease check first.

Please turn on the power of the assist operation panel and check the charge level before boarding.




Unlock

There are two ways to rent a room: on the spot or by reservation.
Check points for inspection before riding



[For use with reservation]

Tap the port you wish to rent.

You can make a reservation by tapping the “Reservation” button on the port details screen. No fee is charged during the reservation process.

[For use without reservation]

Tap “Unlock” in the menu of the application.

Select the operating terminal located behind the saddle of the bike to be used.

丸い操作端末
丸い操作端末の解錠方法
丸い操作端末1

Reserve a bike or select a round control panel from the Unlock menu to display the QR code scanning screen.

丸い操作端末2

Press the "START" button.

丸い操作端末3

Read the QR code.
*If you are using an IC card, please open the lock by holding the card over your head.

丸い操作端末4

Key unlocked and ready to use.

四角い操作端末
四角い操作端末の解錠方法
四角い操作端末1

Reserve a bike or select a square control panel from the unlock menu to get a 4-digit passcode.

四角い操作端末2

Press the "START" button.

四角い操作端末3

Enter the passcode (4 digits)
*If you are using an IC card, you do not need to enter the passcode.

四角い操作端末4

Key unlocked and ready to use.

▶Check out the flow of use in the video.

*The video is a use case with QR code reading (round operation terminal).




POINTUseful Point

Quickly unlock with a card key or smartphone
If you register your transportation IC card or smartphone as a key, you can unlock your bicycle by simply holding it over the key without entering the bicycle number.
Click here to learn how to register.

▶Check out the video on how to use the IC card.



Temporary parking

Park your bicycle where it is allowed to be parked and manually lock it at the rear of the bicycle.
*Temporary bicycle parking is also subject to usage fees.
*Please note that temporary bicycle parking in the port will result in an automatic return of the bicycle.
*Please push the orange knob while locking the door.When locking is completed, a “lock confirmation notification” will be sent to your registered e-mail address.

Press the "START" button on the bike and unlock it in the same way you did when you borrowed it, then resume using it.

▶️Check out he video of the temporary bicycle parking process.

*The video is a use case with QR code reading (round operation terminal).




Return

Please check the port of return.Some ports have limited hours of operation and bicycle parking.
You cannot return across the area.

"Park the bicycle in the cycle port and manually lock it at the rear of the bicycle.
*If the key is difficult to lock, try moving the rear wheel slightly. The spokes may interfere with the key and prevent it from locking."

For the square key, press the "ENTER" button on the bicycle, and when "Return" appears on the panel, the return is complete.
The round operation terminal is completed when the "Returnable" light on the bicycle glows, press the "Return" button, and the ring turns blue.
Please check the Notification > Notification to You in the app menu to receive a notification that your return has been completed.
When the return is completed, a "Return Complete" e-mail will be sent to your registered e-mail address.

▶️Check out the video of the return process.

*The video is a use case with QR code reading (round operation terminal).




POINTYou can reserve a return port while using the bicycle.

Return port reservations are also available!
You can make a reservation for return from the port details screen of the app while using the bike.Click the “Reserve for return at this port” button on the screen of the port details to be returned, and confirm the notes to reserve a port slot for 30 minutes.At ports where the number of bicycles parked is limited, it is safer to make a return port reservation.

-If the port is full, return port reservations cannot be made.
-If there is space available at a port, you can return your equipment without making a reservation for a return port.*If your return appointment is after business hours, please return the car during business hours.
-If the return port reservation time falls outside of business hours, the reservation will be cancelled. Please return during business hours.
-If the vehicle is returned to a port other than the one reserved for the return port, the return reservation will be automatically cancelled.




Favorites
By registering frequently used ports as favorites, information can be quickly accessed.
Please use this service to make reservations before use or upon return.
You can add a favorite by clicking the bookmark icon on the port details screen.




Click here for customer support

POINTMain points you check before riding the bicycle

シェアサイクルご利用時は、安全のため乗車前に必ず車両の点検をお願いします。
不備がある場合は別の車両をご利用ください。
If you return the device to the same port within 5 minutes of opening the door, you will not be charged for the service.

(1)Saddle
Be sure the saddle is at a height where your toes touch the ground, and that it is secured tightly.
The bar portion of the saddle must be inserted at least 12 cm into the vehicle body
*The saddle should not be raised any higher than the limit line indicated on the bar.

(2)Remaining battery charge
Be sure there is more than enough battery charge for the distance you plan to ride.
*If the battery level is zero, it may not be returned.

(3)Braking
Grip the brake levers on each side, and there should be a gap of at least 3 cm between them and the handlebars.

(4)Be sure the handle bars have no problems.
Be sure the handle bars are perpendicular to the front wheel and are not loose, and that the handle bar cover can't be removed.

(5)Bell
Be sure the bell rings.

(6)Operation panel
Square type: Green light blinks when START button is pressed and "Card/Code" is displayed.
Round type: The ring flashes blue when the start button is pressed.


(7)Air pressure in tires
Grab the tire and make sure there are no dents.
Tires must not be flat.

For vehicles that are out of order, we patrol and collect and repair them. However, due to the structure of the share cycle, there are cases where the previous user has returned the saddle with the saddle raised too much or punctured. We apologize for the inconvenience, but please be sure to check the above before using, and if there are any deficiencies, please use another vehicle

We ask for your understanding and cooperation in order to ensure safe use of the service.