User's Guide (For First-Time Users)

Download the "Bike Share Service" app

NTT docomo bike share

The app provides easy access to bicycles.
It is easy to check the number of bicycles in the cycle port and the battery level.
You can also check your ride history after use.

*Compatible with Android 8.0 or later and iOS 14.0 or later devices

  • Bike Station

  • Route

  • Battery

  • Usage

  • GET IT ON Google Play
  • Download on the App Store
  • GET IT ON Google Play
  • Download on the App Store

What you need to use the service

  • Smartphone
  • Credit card

*A smartphone capable of receiving SMS is required.

Please see the dedicated page on how to purchase a 1-day pass and how to borrow and return it.

*It is more convenient to register your IC card or your smart phone as a key (registration is optional).

>>Card Key and Smart Phone Key Registration

Please register as a member with the application after preparing the above information.

How to rent a bike

■Square control panel


Reserve a bike or select a square control panel from the unlock menu to get a 4-digit passcode.


Press the "START" button.


Enter the passcode (4 digits)
*If you are using an IC card, you do not need to enter the passcode.


Key unlocked and ready to use.

■Round control panel


Reserve a bike or select a round control panel from the Unlock menu to display the QR code scanning screen.


Press the "START" button.


Read the QR code.
*If you are using an IC card, please open the lock by holding the card over your head.


Key unlocked and ready to use.

How to return a bike

"Park the bicycle in the cycle port and manually lock it at the rear of the bicycle.
*If the key is difficult to lock, try moving the rear wheel slightly. The spokes may interfere with the key and prevent it from locking."

For square control panel, press the "ENTER" button on the bike, and when the panel displays "Return", the key is returned. For round contorl panel, press the "Return" button when the "Returnable" light on the bicycle glows and the ring glows blue to complete the return.

After your return, you will receive a push notification on the app.
You can also check your usage history.

NTT docomo bike share

Bicycles are immediately available through the official app.

It is easy to search for port information in your area and check the latest news.

  • GET IT ON Google Play
  • Download on the App Store
  • GET IT ON Google Play
  • Download on the App Store

Frequently Asked Questions

Q.How do I borrow a bicycle?


Q.How can I register for membership?
Please check "How to register" .
Q.How do I unlock and lock the key including new type?


Q.What if I want to change IC card?
If you want to change the IC card you use to rent a bicycle, refer to the method of borrowing and returning, please re-register the IC card with the FeliCa IC chip for the first time.
Q.What should I do I do if have had an accident?
(1) Submit a report to the police (and call 119 if there are injured people),
(2) Contact the support center (0570-783-677)
All customers are covered by damage insurance for accidents that occur while they use the bicycle, but any costs not covered by the insurance must be borne by the customer.
* Insurance premiums are included in the user fees for the rental service.

If you have an accident while using the bicycle, please promptly contact the support center and tell us when (date and time) and where the accident occurred, how it happened, the situation about the accident, etc. Also, if necessary, contact the police and take measures as prescribed by law.

If legal arrangements become necessary, you must take responsibility for fulfilling those requirements on your own. In addition to the above, if DOCOMO BIKESHARE suffers damage, for example if we are sued by a third party and become liable for compensation, we may invoice you for that compensation.
*It cannot be used from prepaid mobile phones, some IP phones, public phones.
If you are unable to contact Navidial, please contact us by email.

Please ride bicycles observing traffic rules and manners.