The app provides easy access to bicycles.
It is easy to check the number of bicycles in the cycle port and the battery level.
You can also check your ride history after use.
*Compatible with Android 8.0 or later and iOS 14.0 or later devices
Bike Station Search
Route Search
Battery Level
Usage History
What you need to use the service
*A smartphone capable of receiving SMS is required.
Please see the dedicated page on how to purchase a 1-day pass and how to borrow and return it.
Please register as a member with the application after preparing the above information.
Reserve a bike or select a square key from the unlock menu to get a 4-digit passcode.
Press the "START" button.
Enter the passcode (4 digits)
*If you are using an IC card, you do not need to enter the passcode.
Key unlocked and ready to use.
■Round keys
Reserve a bike or select a round key from the Unlock menu to display the QR code scanning screen.
Press the "START" button.
Read the QR code.
*If you are using an IC card, please open the lock by holding the card over your head.
Key unlocked and ready to use.
How to return a bike
"Park the bicycle in the cycle port and manually lock it at the rear of the bicycle. *If the key is difficult to lock, try moving the rear wheel slightly. The spokes may interfere with the key and prevent it from locking."
For square keys, press the "ENTER" button on the bike, and when the panel displays "Return", the key is returned. For round keys, press the "Return" button when the "Returnable" light on the bicycle glows and the ring glows blue to complete the return.
After your return, you will receive a push notification on the app. You can also check your usage history.
Ｑ．How do I unlock and lock the key including new type?
Using a card key Unlocking: Press the "START" button and hold the registered card key (IC card, etc.) on the control panel. Locking: Manually lock the rear wheel of the bicycle. Press "ENTER" to complete the return. For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.
In case of using a key other than a card key [Square key] To open the lock, press "START" on the control panel and enter the "lock opening passcode" issued at the time of reservation.
[Round key] Unlocking: If you are using the app "Bike Share Service", please follow the on-screen instructions of the app to scan the QR code. If you are using the website, follow the on-screen instructions and press the "Unlock Bicycle" button.
Locking: Manually lock the rear wheel of the bicycle. Press "ENTER" to complete the return. For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.
Ｑ．What if I want to change IC card?
If you want to change the IC card you use to rent a bicycle, refer to the method of borrowing and returning, please re-register the IC card with the FeliCa IC chip for the first time.
Ｑ．What should I do I do if have had an accident?
(1) Submit a report to the police (and call 119 if there are injured people), (2) Contact the support center (0570-783-677) All customers are covered by damage insurance for accidents that occur while they use the bicycle, but any costs not covered by the insurance must be borne by the customer. * Insurance premiums are included in the user fees for the rental service.
If you have an accident while using the bicycle, please promptly contact the support center and tell us when (date and time) and where the accident occurred, how it happened, the situation about the accident, etc. Also, if necessary, contact the police and take measures as prescribed by law.
If legal arrangements become necessary, you must take responsibility for fulfilling those requirements on your own. In addition to the above, if DOCOMO BIKESHARE suffers damage, for example if we are sued by a third party and become liable for compensation, we may invoice you for that compensation. *It cannot be used from prepaid mobile phones, some IP phones, public phones. If you are unable to contact Navidial, please contact us by email. p-contact-ml@d-bikeshare.com
