[About Refunds]

We will issue refunds to customers who were unable to use the service due to its termination within the validity period. Please contact the inquiry desk below.
Please note that refund requests will only be accepted until 18:00 on Friday, July 31.

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■ Inquiries

If you purchased a pass in the Sapporo, Sendai, Sendai-Umite, Tokyo, Hachijojima, Kawasaki, Yokohama, Niigata, Kyoto, Osaka, Nara, Himeji, Hiroshima, Takamatsu, Oita, Miyazaki, Kagoshima, or Okinawa areas, please contact us below.

0570-783-677

(Navi Dial / Call charges apply)

*For contact information in other areas, please check the Service Area page.