Frequently Asked Questions

Please see below for more questions from our customers.
Please take a look when you contact us.

Use the chatbot (automatic response) for unanswered questions that are not listed in the FAQ.
If the above does not help, email (p-contact-ml@d-bikeshare.com) or call (paid navigation dial: 0570-783-677, 7: 00-19: 00, open all year round * Hiroshima area 9:00-19:00).
* About inquiries by e-mail: We have received inquiries from many customers and will reply in order. Please note that depending on the content of your inquiry, we may not be able to reply to you or it may take some time.
* Inquiries by phone: You can use the service 24 hours a day for troubles during use such as accidents, vehicle defects, vehicles cannot be returned, and unlocking cannot be done while the bicycle is temporarily parked. Call charges will be borne by the customer.

FAQ Top 5

Q.How do I borrow a bicycle?
After registering as a member on the website, you can use the bicycle by simply touching an IC card or mobile phone/smartphone to the control panel on the bicycle. The bicycles are located at Bike Stations (bicycle parking areas).
Membership registration here
How to register your membership card

* Request for vehicle inspection and battery level check before boarding
When using the share cycle, please be sure to inspect the vehicle before boarding for safety.
In particular, the following points may lead to an accident while riding, so please check with particular emphasis.
1. Is the saddle extremely high?
Is the rod part of the saddle inserted in the vehicle body at least 12 cm?
* There is a limit line on the bar that does not allow the saddle to be raised any further.
2. Does the brake work properly on both sides?
Hold the brake lever and check if there is a gap of 3 cm or more with the steering wheel.
3. Is the tire flat?
④ Is there enough battery left?
If the battery runs out, you will not be able to unlock it after temporarily parking the bicycle, or you will not be able to return it and an excess charge will be incurred.

We patrol and collect and repair the broken vehicle, but due to the mechanism of the share cycle, the vehicle is returned when the previous user raised the saddle too much or punctured. We apologize for the inconvenience, but please be sure to check the above before using the vehicle, and if there are any deficiencies, please use another vehicle.
* If you return it to the same port within 5 minutes after unlocking, there is no usage fee.
Q.How can I register for membership?
<Member Registration>
[On the bike-share app]
In the "Account" menu of the bike-share app, select "Card Key / Smartphone Key Registration.

[On the square control panel]

Enter the registration password displayed in the application into the control panel on the bicycle, and hold one of your mobile phone/smart phone, transportation IC card, or IC card over the control panel to register it as an authentication card.

[On the round control panel]
The QR code reader on your smartphone will be activated, so after pressing the "Start" button on the bicycle control panel, take a picture of the QR code with your smartphone.

*Authentication card registration is optional. You can use the bicycle without registering the authorization card.

[On the website]
*You cannot register with a round control panel.

Access the website and obtain a password for registration from the member page. Enter the registration password into the control panel mounted on the bicycle, and hold one of your mobile phone/smart phone, transportation IC card, or special IC card over the control panel to register it as an authentication card.
Q.How do I unlock and lock the key including new type?
Using a card key
Unlocking: Press the "START" button and hold the registered card key (IC card, etc.) on the control panel.
Locking: Manually lock the rear wheel of the bicycle.
Press "ENTER" to complete the return.
For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.

In case of using a key other than a card key
[Square key]
To open the lock, press "START" on the control panel and enter the "lock opening passcode" issued at the time of reservation.

[Round key]
Unlocking: If you are using the app "Bike Share Service", please follow the on-screen instructions of the app to scan the QR code.
If you are using the website, follow the on-screen instructions and press the "Unlock Bicycle" button.

Locking: Manually lock the rear wheel of the bicycle.
Press "ENTER" to complete the return.
For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.
Q.What if I want to change IC card?
If you want to change the IC card you use to rent a bicycle, refer to the method of borrowing and returning, please re-register the IC card with the FeliCa IC chip for the first time.
Q.What should I do if I am in an accident?
(1) Submit a report to the police (and call 119 if there are injured people),
(2) Contact the support center (0570-783-677)
All customers are covered by damage insurance for accidents that occur while they use the bicycle, but any costs not covered by the insurance must be borne by the customer.
* Insurance premiums are included in the user fees for the rental service.

If you have an accident while using the bicycle, please promptly contact the support center and tell us when (date and time) and where the accident occurred, how it happened, the situation about the accident, etc. Also, if necessary, contact the police and take measures as prescribed by law.

If legal arrangements become necessary, you must take responsibility for fulfilling those requirements on your own. In addition to the above, if DOCOMO BIKESHARE suffers damage, for example if we are sued by a third party and become liable for compensation, we may invoice you for that compensation.
*It cannot be used from prepaid mobile phones, some IP phones, public phones.
If you are unable to contact Navidial, please contact us by email.
p-contact-ml@d-bikeshare.com

About service

Q.What is Bicycle sharing service?
It is a community cycle service operated by DoCoMo · BikeShares. Unlike traditional rental cycle, it is a convenient bike sharing (share) service that can borrow and return "anywhere" of multiple cycle ports.
In addition, membership registration is necessary for use.
Q.Are there restrictions on the use of bicycles such as age and height?
There is no age restriction, but those with a height of 145 cm or more are available. You can adjust the height of the saddle to a height that makes it easy to ride.
Q.What are the differences between the different types of bicycles?
Each type of bicycle differs in terms of whether it has electric power assist or not.
See below for details.
Electric Assist - City type

This is a bicycle with electric power assist.
The saddle height can be adjusted to a comfortable riding height.

Non-Electric Assist - City type

This is a bicycle without electric power assist.
The saddle height can be adjusted to a comfortable riding height.

Q.Is there a bicycle for children?
We are sorry. Children's bicycles are not available. A person of height 145 cm or more can ride.
Q.Is there a child seat?
We are sorry. Child seats are not available.
Q.Can I rent more than one bicycle at the same time?
We are sorry. A single bicycle is available with one ID.
Q.I do not have a mobile phone (smartphone), but can I use it?
■ Membership plan
The service for One time member and Monthly members is provided on the assumption that it will be conveniently used with the smartphone app.
If you do not have a smartphone, you can register from the WEB if you have a mobile phone that can receive e-mails.

■ One day pass
-A smartphone is required to use the 1-day pass available on websites and convenience stores.
-The One day pass available at tourist information centers and affiliated hotels can be used if you have a mobile phone that can make calls.
Q.Can I bike a reservation?
After logging in the WEB site, to specify the bicycle to be used at my page (for example TYO 1234). When you arrive at the cycle port, you can unlock it by holding an IC card over the bicycle.
Q.When should I use it conveniently?
As a means of transportation close to the bicycle, it is perfect for sightseeing and business as well as everyday use such as commuting, school attendance and shopping.
Bicycles can be rented freely because you can borrow and return bicycles at any cycle port if you have multiple cycle ports (dedicated lending / return place) installed.
Q.Can I use the share cycle service in other regions?
With the registered ID, other areas where Docomo Bike Share develops (Tokyo wide area cooperation 11 wards, Nerima, Kawasaki, Yokohama, Sendai, Osaka, Nara, Hiroshima, Oita / Beppu, Takakoi, Koshu, Nagoya, Kanazawa, Tsuruga ) Share cycle is available.
* When using in other areas, the "One time membership" fee in the area of use will be applied.
* Prices and business hours vary depending on the area, so please see each service site for details.
Q.What can I do with the app?
You can search the port and check the availability in the app. In addition, if you register as a member, you can make reservations to start using the bicycle, check the battery level, check / history of usage details, and check / change contract details.

About usage method

Q.How do I borrow a bicycle?
After registering as a member on the website, you can use the bicycle by simply touching an IC card or mobile phone/smartphone to the control panel on the bicycle. The bicycles are located at Bike Stations (bicycle parking areas).
Membership registration here
How to register your membership card

* Request for vehicle inspection and battery level check before boarding
When using the share cycle, please be sure to inspect the vehicle before boarding for safety.
In particular, the following points may lead to an accident while riding, so please check with particular emphasis.
1. Is the saddle extremely high?
Is the rod part of the saddle inserted in the vehicle body at least 12 cm?
* There is a limit line on the bar that does not allow the saddle to be raised any further.
2. Does the brake work properly on both sides?
Hold the brake lever and check if there is a gap of 3 cm or more with the steering wheel.
3. Is the tire flat?
④ Is there enough battery left?
If the battery runs out, you will not be able to unlock it after temporarily parking the bicycle, or you will not be able to return it and an excess charge will be incurred.

We patrol and collect and repair the broken vehicle, but due to the mechanism of the share cycle, the vehicle is returned when the previous user raised the saddle too much or punctured. We apologize for the inconvenience, but please be sure to check the above before using the vehicle, and if there are any deficiencies, please use another vehicle.
* If you return it to the same port within 5 minutes after unlocking, there is no usage fee.
Q.How do I return my bicycle?
After using your bicycle, please lock it in the designated cycle port (bicycle parking lot).
[Square key]
Press the "ENTER" button on the bicycle, and when "Return" is displayed on the panel, the bicycle has been returned.
[Round key]
Press the "Return" button on the bicycle, and when the ring glows blue, the return is complete.

When the return is complete, a notification will be sent to your registered email address.
You will receive a notification to your registered email address when the return is complete. You can also check your usage history by logging in to My Page or the app.
Q.How do I unlock and lock the key including new type?
Using a card key
Unlocking: Press the "START" button and hold the registered card key (IC card, etc.) on the control panel.
Locking: Manually lock the rear wheel of the bicycle.
Press "ENTER" to complete the return.
For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.

In case of using a key other than a card key
[Square key]
To open the lock, press "START" on the control panel and enter the "lock opening passcode" issued at the time of reservation.

[Round key]
Unlocking: If you are using the app "Bike Share Service", please follow the on-screen instructions of the app to scan the QR code.
If you are using the website, follow the on-screen instructions and press the "Unlock Bicycle" button.

Locking: Manually lock the rear wheel of the bicycle.
Press "ENTER" to complete the return.
For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.
Q.What is the difference between a round key and a square key?
The shape of the key and some of its functions are different, but there is no difference in the fees or rules of use.

The round keys cannot be unlocked with a passcode, but can be unlocked by reading a QR code or using the "Unlock Bicycle" button on the web.
For more details, please refer to
"How do I unlock and lock the key? "
Q.Can I cancel my reservation?
Cancellation procedure can be done from the member page of My page.
In addition, if you do not actually use it even after 20 minutes have elapsed since you made a reservation, it will be automatically canceled.
* Please understand that it is a sharing service, and if you decide not to use it, please cooperate with the early cancellation procedure.
Q.Do I have to return to the same port as the bicycle port?
If you are registered in Tokyo 11 areas, you can rent or return any port within the wide area cooperation area. In other areas, you can also rent or return items within each area.
* Please note that Kawasaki City and Yokohama City have different areas and are outside the area.
Q.Can I park my bicycle outside the port?
If you are in an area where you can park your bicycle, you can park your bicycle temporarily. Please lock and park in a safe place such as a public bicycle parking lot.
Please be sure to return it to the port at the end of use.
* Please note that you will be charged even while the bicycle is temporarily parked.
* If you park your bicycle in a prohibited area and remove it, you will be responsible for all costs involved in removing, storing, and returning it.
Q.Where can I check the port (bicycle parking lot)?
You can find the locations of the Bike Stations on the website or the app.
Q.Can I return it in places other than the port (bicycle parking lot)?
You can not return it except on the port. Please return it to your nearest port.
Q.Is there a bicycle anytime if I go to the port (bicycle parking lot)? Will it be full?
We do inventory control of bicycles and move them from port to port at any time; however, it may be vacant or full.
Please understand that it is a shared service and check the status of the port in advance using the application.
If vacant or full, please use the nearest port.
Q.What happens to the electric assisted bicycle when the battery runs out on the way?
You can continue your trip using the bicycle as a normal bicycle without motor assistance. However, If the battery is completely exhausted, you will not be able to unlock the bicycle after it is temporarily parked, or you will not be able to return it, and you will continue to be charged an extension fee. Please return the bicycle to a Bike Station before the battery runs out.

Before you use a motor-assisted bicycle, be sure to check the remaining battery power on the power panel mounted on the handle bar.
Q.How do I check the remaining battery power on a motor-assisted bicycle?
You can check with the power panel attached to the handle of the bicycle.
Q.Do you know the current elapsed usage time?
If you press "START" on the operation panel while using a bicycle, the elapsed usage time will be displayed.
Q.How long can a power-assisted bicycle run?
It will change depending on the assist mode, driving condition, physique, temperature and weather on the day.
Although it is not guaranteed, it is a reference value under the condition of full charge.
[Standard pattern]
Power mode = 33-56km / Standard mode = 40-72km / Eco mode = 64-100km
[Continuous climbing pattern]
Power mode = 11-19km / Standard mode = 12-23km / Eco mode = 17-31km

About member registration

Q.How can I register for membership?
<Member Registration>
[On the bike-share app]
In the "Account" menu of the bike-share app, select "Card Key / Smartphone Key Registration.

[On the square control panel]

Enter the registration password displayed in the application into the control panel on the bicycle, and hold one of your mobile phone/smart phone, transportation IC card, or IC card over the control panel to register it as an authentication card.

[On the round control panel]
The QR code reader on your smartphone will be activated, so after pressing the "Start" button on the bicycle control panel, take a picture of the QR code with your smartphone.

*Authentication card registration is optional. You can use the bicycle without registering the authorization card.

[On the website]
*You cannot register with a round control panel.

Access the website and obtain a password for registration from the member page. Enter the registration password into the control panel mounted on the bicycle, and hold one of your mobile phone/smart phone, transportation IC card, or special IC card over the control panel to register it as an authentication card.
Q.Can I apply overseas?
Yes, you can.
Q.What is a membership card?
You can use your IC card as a bicycle key. Press "START" on the bicycle control panel and touch it with an IC card or Osaifu-Keitai to unlock it.
Q.What can I do if I register for a membership card?
There are three main ways to unlock bicycles.
(1)Hold your membership card (IC card or Osaifu-Keitai) registered on the bicycle's control panel.
(2)Read the QR code on the bicycle's control using a smartphone app.
(3)Operate the "Unlock Bicycle" button that appears on the screen.
By registering your membership card in advance, you can get on quickly and easily at the cycle port.
Q.What can I do when I register for a membership card from the app?
By registering your IC card or smart phone (Osaifu keitai) as your membership card, you can use it as your bicycle key.
Press the "Start" button on the control panel of the bicycle and touch the registered card or smartphone to open the lock.
Q.What is the difference between registering a membership card from the app and normal IC registration?
If you want a membership card registration from the app, you can pre-register without going to the cycle port.

(1)Launch the app.
(2)Help “Card Key Registration”
(3)Select the region to use
Q.Can I register for membership cards in multiple areas?
Membership card registration in multiple areas is possible. In the area selection screen, select your area and log in with the user ID registered in that area. However, only one of the Tokyo Wide Area / Nerima / Kawasaki area can be registered.
Q.I want to know how to register a membership card on an IC card or Osaifu-Keitai.
You can register your membership card (IC card) by following the procedure below. However, the registration is done using the operation panel of the bicycle.

[On the square control panel]
-Using the Bikeshare App
(1) From the Bikeshare App "Account" menu, please select "Card Key/Smartphone Key Registration" -> "Square Control Terminal".
(2) Press [ENTER] after pressing the [START] button on the operation panel of the bike.
(3) At the operation panel, enter the 8-digit passcode displayed on the application, and hold the IC card or smartphone to be registered over the operation panel to register it as an authentication card.

-Website My Page Use
(1)Login to My Page
(2)Select "Settings/Changes" in the Member Information section
(3)Select "Change Member Information" at the bottom of the page
(4)Select "Register Membership Card" at the bottom and press the "Decide" button
(5) Press [ENTER] after pressing the [START] button on the operation panel of the bicycle.
(6) At the operation panel, enter the 8-digit password for membership card registration and hold your membership card over the card reader.

[On the round control panel]
Your membership registration can only be done through the Bike Share app.
On the Bike Share app, select "Card Key/Smartphone Key Registration" -> "Round Control Panel" to activate the QR code reader on your smartphone, so after pressing the "Start" button on the bike operation panel, take a picture of the QR code with your smartphone.
Follow the voice guidance and hold the IC card or smartphone to be registered over the control panel to register it as an authentication card.
Q.I have already registered my membership card with an IC card. What happens when I register my membership card with Osaifu-Keitai?
The membership card will be overwritten, so it can be used with Osaifu-Keitai. You can no longer use IC cards.
Q.I want to know if I have already registered my membership card.
You can check with the following method.(1)APP > Help > Smartphone Key Registration > Select a region and register > The membership card registered screen is displayed.(2)APP > Rent > Select region > Log in to My Page, and “Delete membership card” appears in the menu on the member information screen.
Q.I could not register my membership card even though I pressed the registration button.
You may have registered your smartphone (Osaifu-Keitai) with another user ID in the same area. Please check your user ID.
Q.Even though I have not registered my membership card, "This smartphone has been registered" is displayed.
You may have registered your smartphone (Osaifu-Keitai) with another user ID in the same area. Please check your user ID.
Q.The membership card linked to the IC card can no longer be used.
There is one membership card per user ID. If you register a smart key from an IC card, it will be overwritten, so it can be used with Osaifu-Keitai and cannot be used with an IC card that has been linked.
Q.I want to stop registering my membership card on Osaifu-Keitai and change it to an IC card.
When you log in to My Page and choose to register a membership card, an 8-digit number will be issued. Press “START” “ENTER” on the operation panel, enter the 8-digit number, and hold the IC card you want to register as a membership card. Since there is one membership card per user ID, this operation makes it possible to use an IC card.
Q.I'm having difficulty registering as a member.
Please check "How to register" .
Q.I do not have a credit card. Can I use the service?
<About "One time member", "Monthly member">
If you have DoCoMo line contract (individual name), you can pay by docomo payment.
<About "One day pass">
You can use the service in the following way.
· Payment of cash (advance payment on the day's usage fee) at the registered window
· For payment at unattended registration machine payment with IC card (charged)
Q.Can I pay with Osaifu-Keitai?
Sorry, you can not pay by Osaifu-Keitait. Payment will be made by credit card at the time of membership registration.
Q.Can I pay with a debit card?
Sorry, not pay with a debit card. Payment will be made by credit card at the time of membership registration.
Q.I want to know if my smartphone is compatible with Osaifu-Keitai.
Registration is possible if you have an Android model with version 4.4 or higher and the FeliCa mark. Please complete the initial registration of Osaifu-Keitai for membership card registration.
Q.What should I do if I do not want to make initial settings for Osaifu-Keitai?
When you log in to My Page and choose to register a membership card, an 8-digit number will be issued. Go to the cycle port, press “START” “ENTER” on the bicycle control panel, enter the 8-digit number, and hold your smartphone (Osaifu-Keitai).
Q.We are looking into contracts for corporations.
"Corporate membership" are applicable to those who have legal personality by law, such as commercial corporations (e.g. joint-stock companies), non-profit corporations, and public corporations.
Please note that sole proprietors who do not have legal personality are not eligible.

For corporate contract, please contact below.
Mail: corporate_sales-ml@d-bikeshare.com
Phone(Tokyo/Osaka/Nara):0570-200-482
Phone(Other areas):0570-783-677
We cannot respond to inquiries other than corporate contracts.

For corporate contracts in Osaka/Nara, please see this page.
Please note that the contact email address for the Osaka/Nara area is different from the above.

About usage fees and business hours

Q.How long is the bicycle available?
24 hours (It will be shortened on some ports)
Q.How much does it cost to use?
It depends on the plan. Please see usage fee.
Q.What is a one-day pass?
It is a ticket that allows you to use the share cycle without incurring an excess charge until 23:59 on the day of use. The sales amount and sales method vary depending on the area.
If you purchased from a terminal that is equipped with a 7-Eleven or FamilyMart, you can check how to use the bicycle from the following URL.
https:/docomo-cycle.jp/onedaypass/
Please return to the cycle port in your area by 23:59 on the day of use.
Q.I want to know how to purchase a one-day pass.
The one-day pass can be purchased at unmanned vending machines, one-day pass sales counters, and Seven-Eleven, FamilyMart nationwide.
Please see the one-day pass sales office for details.
Q.Can I pay cash, wire transfer, IC card payment?
<About "One time member", "Monthly member">
We are sorry, but we only accept payment by credit card or docomo payment if you have a d-account.
If you have a d-account, you can only pay by credit card or by docomo payment. Please note that docomo payment may not be available in some areas. For more details, please refer to the price page of each service site.

<About "One day pass">
You can use the service in the following way.
· Payment of cash (advance payment of the day's usage fee) at the registered window
Q.Can I check usage history and fee?
Once you register as a member, you can inquire from the app or the My Page member menu.
Q.When is the payment due date of the fee?
Payment will be based on the contracts etc determined by each credit card company.
Q.Is there a cancellation fee to use?
There is no cancellation fee.
Q.Can you issue a receipt?
We do not issue receipts.
Please substitute "credit card usage details" and "usage history / details" together.
You can check the usage details on the app or on My Page on the website.

About My Page

Q.How can I access my page?
From the Bike Share Port Navi app: Tap "Rent" → If you have already registered as a member and tap the area you are using → Login
* New app
If you log in with the Bike Share service app You can use the My Page function such as usage history.
From WEB page: Service site TOP page of each area → Member registration / login
Q.What can I do in My Page?
You can make a reservation for starting use of a bicycle, searching for a port (bicycle parking lot), confirming full availability, checking details and history of usage, checking / changing contract contents.
Q.I forgot the log-in ID or password for My Page. What can I do?
[When registered on the official website or Bike Sharing App]
1. Press "Forgot user ID / password" under the login button.
2. Enter your registered date of birth and email address.
3. Press the "Send" button.

[When registered with the 2020 Bike Share App 2]
1. Tap "Use with your account".
2. Tap "Reissue password".
3. Enter your name and email address.
4. Tap the "Send reissue email" button.

If the above does not solve the problem, please contact the following navigation dial.
Navi dial: 0570-783-677 (call charges apply)

Various procedures for making changes

Q.What if I want to change IC card?
If you want to change the IC card you use to rent a bicycle, refer to the method of borrowing and returning, please re-register the IC card with the FeliCa IC chip for the first time.
Q.What if I change the cell phone model?
If you are renting a bicycle using Osaifu-Keitai with a FeliCa IC chip, please refer to the method of borrowing and returning and re-register the IC card with the FeliCa IC chip for the first time.
Q.What if I change my mobile phone company (MNP)?
If there is a change in the registered e-mail address, please change the e-mail address on My Page.
If you register with an email address that does not depend on mobile phone companies such as Gmail, change procedures are not necessary in particular.
Q.How do I change my credit card number?
You can change from my page. Please follow the instructions on the screen.
Q.I can not receive mails sent at the completion of various procedures.
Have you set up junk e-mail settings for mobile phones and e-mail services? Please be sure to be able to receive "docomo-cycle.jp" if you do.Also, depending on various procedures, a mail with a URL will be sent, so please unset the "Mail rejection setting with URL" on mobile phone.

Regardless of whether or not spam mail is set, it may be sorted into “spam mail folder” by the function of the mail software, so please check “spam mail folder” as well.

(Reception / Rejection Setting Example)
>>In case of NTT docomo's mobile phone
>>In case of au mobile phone
>>In case of Softbank mobile phone

About withdrawal method

Q.About withdrawal method
In case of withdrawal, you will need your own procedure. Please excuse me, please follow the procedure below.
(1) Log in to My Page.
(2) Select "Set / Change" in the member information column.
(3) Select "Change member information" at the bottom of the page.
(4) Please select "Unsubscribe" from the displayed items and press the "Decide" button.
(5) After checking the contents, please push "cancel" button.

About other troubles and accidents

Q.[Before you rent] The bicycle is incomplete. (Punk, saddle, chain, gear, etc.)
We are terribly sorry, but please use other bicycles.
Thank you for sending us the following information via email (p-contact-ml@d-bikeshare.com).
[Failure report]
-Date of discovery
-Vehicle number (3 letters and 4-digit number written on the mudguard cover on the rear tire)
-Port (bicycle parking) name
-Incomplete content (punk) Etc.)
Q.Immediately after I rented it, there was something wrong with my bicycle. (Punk, saddle, chain, gear, etc.)
We are terribly sorry.
Please bring your bicycle to the same port as the starting port, return it, and then change to another vehicle.
* If you return it to the same port within 5 minutes after unlocking, there is no usage fee.

After transferring to another one, please email us ( p-contact-ml@d-bikeshare.com) with the following information:
Failure notification]
・ Discovery date and time
・ Vehicle number (Three-letter alphabet and four-digit number are written on the mudguard cover on the rear tire)
・ Port (bicycle parking lot) name
・ Insufficient content (puncture, etc.)
Q.There was a defect in the bicycle. (Punk, saddle, chain, gear, etc.)
We are terribly sorry.
Please return your bicycle to a nearby cycle-port and transfer to another bicycle.
After transferring to another one, please email us ( p-contact-ml@d-bikeshare.com) with the following information:
We will correct the fee (not necessarily the full amount) only if it can be confirmed any defect or failure of the bicycle.

-User ID
-Bicycle number (The three-letter alphabet and four-digit or five-digit number on the mudguard cover of the rear tire)
-Date and time of start
-Date and time of return
-Bicycle port (bicycle parking lot) of start
-Charge correction request(Only when we can confirm the facts applicable to the correction)
-Your name (full name)
Q.The battery ran out during use.
Sorry for your inconvenience, but if you lock it at the nearest port and contact us by e-mail (p-contact-ml@d-bikeshare.com) with the following information, we will confirm the facts, return processing and fee I will correct it.
* The usage fee until you contact us after locking at the nearest port is not subject to correction. Please note that the charge correction will be deducted from the time you contact us after locking, which is equivalent to the time it takes for us to process the return.

-User ID
-Bicycle number (The three-letter alphabet and four-digit or five-digit number on the mudguard cover of the rear tire)
-Date and time of start
-Date and time of return
-Bicycle port (bicycle parking lot) of start
-Charge correction request(Only when we can confirm the facts applicable to the correction)
-Your name (full name)
Q.I forgot to return my bicycle.
If the return procedure is not completed and it is locked and recognized as "inside the bicycle parking lot (port)", it will be automatically returned in 15 minutes.
Q.What should I do if I am in an accident?
(1) Submit a report to the police (and call 119 if there are injured people),
(2) Contact the support center (0570-783-677)
All customers are covered by damage insurance for accidents that occur while they use the bicycle, but any costs not covered by the insurance must be borne by the customer.
* Insurance premiums are included in the user fees for the rental service.

If you have an accident while using the bicycle, please promptly contact the support center and tell us when (date and time) and where the accident occurred, how it happened, the situation about the accident, etc. Also, if necessary, contact the police and take measures as prescribed by law.

If legal arrangements become necessary, you must take responsibility for fulfilling those requirements on your own. In addition to the above, if DOCOMO BIKESHARE suffers damage, for example if we are sued by a third party and become liable for compensation, we may invoice you for that compensation.
*It cannot be used from prepaid mobile phones, some IP phones, public phones.
If you are unable to contact Navidial, please contact us by email.
p-contact-ml@d-bikeshare.com
Q.The bicycle lock no longer opens when parked temporarily.
In order to use a temporarily parked bicycle again, you need to unlock it in the same way you did when you borrowed it.
If you are using a bicycle with a square key and forgot your 4-digit passcode, please check your email or My Page.

The key may also be caught in the spokes of the rear wheel of the bicycle, so try turning the rear wheel slightly.
In order to use a temporarily parked bicycle again, you need to unlock it in the same way you did when you borrowed it.
Q.I stopped the bicycle at the designated port (bicycle parking lot), but I can not return it. (Err is displayed even if you press the "Finish" button on the operation panel)
[Square key] "Err" is displayed even after pressing the "Exit" button on the control panel.
{Round key] The ring blinks red and the voice says "You cannot return here...".
[Square key]
The LED on the display blinks red when out of port range, and blinks green when in port range.

[Round key]
When you are out of range of the port, the LED on the display will remain off, and when you are in range of the port, the LED will blink blue.

Please wait a moment or try moving the bike a little and make sure it flashes green or blue before pressing the "Return" or "ENTER" button again.

If you are still unable to complete the procedure, please check the following
(1) Is the bicycle properly parked at the port (bicycle parking lot)?
(2) Have you locked the bike? (lock the rear wheel manually)
Q.When I try to use the round key bike, the ring flashes red and I hear "This bike is currently unavailable...".
The bicycle is currently unavailable. Please use another bicycle.
If you hear other voices, please follow them.
Q.I forgot the 4 digit passcode for starting use.
The passcode is provided at the e-mail address registered at the start of use. Please check the e-mail. When you launch the app, you will see a 4-digit passcode.
Q.If the bicycle was temporarily parked at or near the port, it was returned. What is the reason?
For vehicles that are locked at the port but do not press the "ENTER" button, the system will automatically perform a return process 15 minutes after locking.
This is a function that aims to prevent overcharge of the extension fee due to incomplete return and to prevent the next person from continuing to be unavailable.
If you do not intend to return the bicycle, please park it at a place other than the port. (Bicycles cannot be parked in areas where neglect is prohibited or on sidewalks)
Also, please note that the automatic return process may be executed by receiving the radio waves of the port even near the port.
* IC card type 1-day pass is not covered by the automatic return function.
Q. The following is displayed on the operation panel.
A001
You entered your passcode incorrectly more than the specified number of times. After a while, you can enter it again. Please try again with the correct passcode.
Q. The following is displayed on the operation panel.
A005
The motion sensor detects suspicion of theft, so you can use it if you wait for about 5 minutes.
Q.I was removed when I was parking temporarily during use.
When parked in the prohibited area and removed, actual expenses will be charged.
Q.If the bicycle is stolen.
Please contact the administration secretariat (0570-783-677). Please note that in some cases actual expenses will be charged.
Q.I left something on the port or bicycle.
If our staff or users pick up lost items, we will notify the nearest police station, so please submit the lost items to the nearest police station. I will do it.