Frequently Asked Questions

Please see below for more questions from our customers.
Please take a look when you contact us.

Use the chatbot (automatic response) for unanswered questions that are not listed in the FAQ.
If the above does not help, email (p-contact-ml@d-bikeshare.com) or Please use the inquiry form or call us (toll-call Navidial: 0570-783-677, 7:00-19:00, 24 hours a day, 7 days a week *Yokohama area: 24 hours a day).
* About inquiries by e-mail: We have received inquiries from many customers and will reply in order. Please note that depending on the content of your inquiry, we may not be able to reply to you or it may take some time.
* Inquiries by phone: You can use the service 24 hours a day for troubles during use such as accidents, vehicle defects, vehicles cannot be returned, and unlocking cannot be done while the bicycle is temporarily parked. Call charges will be borne by the customer.

FAQ Top 5

Q.How do I borrow a bicycle?
After registering as a member on the website, you can use the bicycle by simply touching an IC card or mobile phone/smartphone to the control panel on the bicycle. The bicycles are located at Bike Stations (bicycle parking areas).
Membership registration here
How to register your membership card

* Request for vehicle inspection and battery level check before boarding
When using the share cycle, please be sure to inspect the vehicle before boarding for safety.
In particular, the following points may lead to an accident while riding, so please check with particular emphasis.
1. Is the saddle extremely high?
Is the rod part of the saddle inserted in the vehicle body at least 12 cm?
* There is a limit line on the bar that does not allow the saddle to be raised any further.
2. Does the brake work properly on both sides?
Hold the brake lever and check if there is a gap of 3 cm or more with the steering wheel.
3. Is the tire flat?
④ Is there enough battery left?
If the battery runs out, you will not be able to unlock it after temporarily parking the bicycle, or you will not be able to return it and an excess charge will be incurred.

We patrol and collect and repair the broken vehicle, but due to the mechanism of the share cycle, the vehicle is returned when the previous user raised the saddle too much or punctured. We apologize for the inconvenience, but please be sure to check the above before using the vehicle, and if there are any deficiencies, please use another vehicle.
* If you return it to the same port within 5 minutes after unlocking, there is no usage fee.
Q.How can I register for membership?
Please check "How to register" .
Q.How do I unlock and lock the key including new type?
Using a card key
Unlocking: Press the "START" button and hold the registered card key (IC card, etc.) on the control panel.
Locking: Manually lock the rear wheel of the bicycle.
Press "ENTER" to complete the return.
For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.

In case of using a key other than a card key
[Square key]
To open the lock, press "START" on the control panel and enter the "lock opening passcode" issued at the time of reservation.

[Round key]
Unlocking: If you are using the app "Bike Share Service", please follow the on-screen instructions of the app to scan the QR code.
If you are using the website, follow the on-screen instructions and press the "Unlock Bicycle" button.

Locking: Manually lock the rear wheel of the bicycle.
Press "ENTER" to complete the return.
For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.
Q.What if I want to change IC card?
If you want to change the IC card you use to rent a bicycle, refer to the method of borrowing and returning, please re-register the IC card with the FeliCa IC chip for the first time.
Q.What should I do if I am in an accident?
(1) Submit a report to the police (and call 119 if there are injured people),
(2) Contact the support center (0570-783-677)
All customers are covered by damage insurance for accidents that occur while they use the bicycle, but any costs not covered by the insurance must be borne by the customer.
* Insurance premiums are included in the user fees for the rental service.

If you have an accident while using the bicycle, please promptly contact the support center and tell us when (date and time) and where the accident occurred, how it happened, the situation about the accident, etc. Also, if necessary, contact the police and take measures as prescribed by law.

If legal arrangements become necessary, you must take responsibility for fulfilling those requirements on your own. In addition to the above, if DOCOMO BIKESHARE suffers damage, for example if we are sued by a third party and become liable for compensation, we may invoice you for that compensation.
*It cannot be used from prepaid mobile phones, some IP phones, public phones.
If you are unable to contact Navidial, please contact us by email.
p-contact-ml@d-bikeshare.com

About service

Q.What is Bicycle sharing service?
It is a community cycle service operated by DoCoMo · BikeShares. Unlike traditional rental cycle, it is a convenient bike sharing (share) service that can borrow and return "anywhere" of multiple cycle ports.
In addition, membership registration is necessary for use.
Q.Are there restrictions on the use of bicycles such as age and height?
There is no age restriction, but those with a height of 145 cm or more are available. You can adjust the height of the saddle to a height that makes it easy to ride.
Q.What are the differences between the different types of bicycles?
Each type of bicycle differs in terms of whether it has electric power assist or not.
See below for details.
Electric Assist - City type

This is a bicycle with electric power assist.
The saddle height can be adjusted to a comfortable riding height.

Non-Electric Assist - City type

This is a bicycle without electric power assist.
The saddle height can be adjusted to a comfortable riding height.

Q.Is there a bicycle for children?
We are sorry. Children's bicycles are not available. A person of height 145 cm or more can ride.
Q.Is there a child seat?
We are sorry. Child seats are not available.
Q.Can I rent more than one bicycle at the same time?
We are sorry. A single bicycle is available with one ID.
Q.I do not have a mobile phone (smartphone), but can I use it?
■ Membership plan
The service for One time member and Monthly members is provided on the assumption that it will be conveniently used with the smartphone app.
If you do not have a smartphone, you can register from the WEB if you have a mobile phone that can receive e-mails.

■ One day pass
-A smartphone is required to use the 1-day pass available on websites and convenience stores.
-The One day pass available at tourist information centers and affiliated hotels can be used if you have a mobile phone that can make calls.
Q.Can I bike a reservation?
After logging in the WEB site, to specify the bicycle to be used at my page (for example TYO 1234). When you arrive at the cycle port, you can unlock it by holding an IC card over the bicycle.
Q.When should I use it conveniently?
As a means of transportation close to the bicycle, it is perfect for sightseeing and business as well as everyday use such as commuting, school attendance and shopping.
Bicycles can be rented freely because you can borrow and return bicycles at any cycle port if you have multiple cycle ports (dedicated lending / return place) installed.
Q.Can I use the share cycle service in other regions?
With the registered ID, other areas where Docomo Bike Share develops (Tokyo wide area cooperation, Kawasaki, Yokohama, Sendai, Osaka, Nara, Hiroshima, Oita / Beppu, Takakoi, Koshu, Nagoya, Kanazawa, Tsuruga ) Share cycle is available.
* When using in other areas, the "One time membership" fee in the area of use will be applied.
* Prices and business hours vary depending on the area, so please see each service site for details.

About usage method

Q.How do I borrow a bicycle?
After registering as a member on the website, you can use the bicycle by simply touching an IC card or mobile phone/smartphone to the control panel on the bicycle. The bicycles are located at Bike Stations (bicycle parking areas).
Membership registration here
How to register your membership card

* Request for vehicle inspection and battery level check before boarding
When using the share cycle, please be sure to inspect the vehicle before boarding for safety.
In particular, the following points may lead to an accident while riding, so please check with particular emphasis.
1. Is the saddle extremely high?
Is the rod part of the saddle inserted in the vehicle body at least 12 cm?
* There is a limit line on the bar that does not allow the saddle to be raised any further.
2. Does the brake work properly on both sides?
Hold the brake lever and check if there is a gap of 3 cm or more with the steering wheel.
3. Is the tire flat?
④ Is there enough battery left?
If the battery runs out, you will not be able to unlock it after temporarily parking the bicycle, or you will not be able to return it and an excess charge will be incurred.

We patrol and collect and repair the broken vehicle, but due to the mechanism of the share cycle, the vehicle is returned when the previous user raised the saddle too much or punctured. We apologize for the inconvenience, but please be sure to check the above before using the vehicle, and if there are any deficiencies, please use another vehicle.
* If you return it to the same port within 5 minutes after unlocking, there is no usage fee.
Q.How do I return my bicycle?
After using your bicycle, please lock it in the designated cycle port (bicycle parking lot).
[Square key]
Press the "ENTER" button on the bicycle, and when "Return" is displayed on the panel, the bicycle has been returned.
[Round key]
Press the "Return" button on the bicycle, and when the ring glows blue, the return is complete.

When the return is complete, a notification will be sent to your registered email address.
You will receive a notification to your registered email address when the return is complete. You can also check your usage history by logging in to My Page or the app.
Q.How do I unlock and lock the key including new type?
Using a card key
Unlocking: Press the "START" button and hold the registered card key (IC card, etc.) on the control panel.
Locking: Manually lock the rear wheel of the bicycle.
Press "ENTER" to complete the return.
For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.

In case of using a key other than a card key
[Square key]
To open the lock, press "START" on the control panel and enter the "lock opening passcode" issued at the time of reservation.

[Round key]
Unlocking: If you are using the app "Bike Share Service", please follow the on-screen instructions of the app to scan the QR code.
If you are using the website, follow the on-screen instructions and press the "Unlock Bicycle" button.

Locking: Manually lock the rear wheel of the bicycle.
Press "ENTER" to complete the return.
For square keys, "Return" is displayed on the panel. For round keys, return is completed when the ring glows blue.
Q.What is the difference between a round key and a square key?
The shape of the key and some of its functions are different, but there is no difference in the fees or rules of use.

The round keys cannot be unlocked with a passcode, but can be unlocked by reading a QR code or using the "Unlock Bicycle" button on the web.
For more details, please refer to
"How do I unlock and lock the key? "
Q.Can I cancel my reservation?
Cancellation procedure can be done from the member page of My page.
In addition, if you do not actually use it even after 20 minutes have elapsed since you made a reservation, it will be automatically canceled.
* Please understand that it is a sharing service, and if you decide not to use it, please cooperate with the early cancellation procedure.
Q.Do I have to return to the same port as the bicycle port?
If you are registered in Tokyo 12 areas, you can rent or return any port within the wide area cooperation area. In other areas, you can also rent or return items within each area.
* Please note that Kawasaki City and Yokohama City have different areas and are outside the area.
Q.Can I park my bicycle outside the port?
If you are in an area where you can park your bicycle, you can park your bicycle temporarily. Please lock and park in a safe place such as a public bicycle parking lot.
Please be sure to return it to the port at the end of use.
* Please note that you will be charged even while the bicycle is temporarily parked.
* If you park your bicycle in a prohibited area and remove it, you will be responsible for all costs involved in removing, storing, and returning it.
Q.Where can I check the port (bicycle parking lot)?
You can find the locations of the Bike Stations on the website or the app.
Q.Can I return it in places other than the port (bicycle parking lot)?
You can not return it except on the port. Please return it to your nearest port.
Q.Is there a bicycle anytime if I go to the port (bicycle parking lot)? Will it be full?
We do inventory control of bicycles and move them from port to port at any time; however, it may be vacant or full.
Please understand that it is a shared service and check the status of the port in advance using the application.
If vacant or full, please use the nearest port.
Q.What happens to the electric assisted bicycle when the battery runs out on the way?
You can continue your trip using the bicycle as a normal bicycle without motor assistance. However, If the battery is completely exhausted, you will not be able to unlock the bicycle after it is temporarily parked, or you will not be able to return it, and you will continue to be charged an extension fee. Please return the bicycle to a Bike Station before the battery runs out.

Before you use a motor-assisted bicycle, be sure to check the remaining battery power on the power panel mounted on the handle bar.
Q.How do I check the remaining battery power on a motor-assisted bicycle?
You can check with the power panel attached to the handle of the bicycle.
Q.Do you know the current elapsed usage time?
If you press "START" on the operation panel while using a bicycle, the elapsed usage time will be displayed.
Q.How long can a power-assisted bicycle run?
It will change depending on the assist mode, driving condition, physique, temperature and weather on the day.
Although it is not guaranteed, it is a reference value under the condition of full charge.
[Standard pattern]
Power mode = 33-56km / Standard mode = 40-72km / Eco mode = 64-100km
[Continuous climbing pattern]
Power mode = 11-19km / Standard mode = 12-23km / Eco mode = 17-31km

About member registration

Q.How can I register for membership?
Please check "How to register" .
Q.Can I apply overseas?
Yes, you can.
Q.What is a membership card?
You can use your Transportation IC Cards as a bicycle key. Press "START" on the bicycle control panel and touch it with an Transportation IC Cards or Osaifu-Keitai to unlock it.
Q.What can I do if I register for a membership card?
There are three main ways to unlock bicycles.
(1)Hold your membership card (IC card or Osaifu-Keitai) registered on the bicycle's control panel.
(2)Read the QR code on the bicycle's control using a smartphone app.
(3)Operate the "Unlock Bicycle" button that appears on the screen.
By registering your membership card in advance, you can get on quickly and easily at the cycle port.
Q.Can I register for membership cards in multiple areas?
Membership card registration in multiple areas is possible. In the area selection screen, select your area and log in with the user ID registered in that area. However, only one of the Tokyo Wide Area / Kawasaki area can be registered.
Q.I want to know how to register a membership card on an IC card or Osaifu-Keitai.
You can register your membership card (IC card) by following the procedure below. However, the registration is done using the operation panel of the bicycle.

[On the square control panel]
-Using the Bikeshare App
(1) From the Bikeshare App "Account" menu, please select "Card Key/Smartphone Key Registration" -> "Square Control Terminal".
(2) Press [ENTER] after pressing the [START] button on the operation panel of the bike.
(3) At the operation panel, enter the 8-digit passcode displayed on the application, and hold the IC card or smartphone to be registered over the operation panel to register it as an authentication card.

-Website My Page Use
(1)Login to My Page
(2)Select "Settings/Changes" in the Member Information section
(3)Select "Change Member Information" at the bottom of the page
(4)Select "Register Membership Card" at the bottom and press the "Decide" button
(5) Press [ENTER] after pressing the [START] button on the operation panel of the bicycle.
(6) At the operation panel, enter the 8-digit password for membership card registration and hold your membership card over the card reader.

[On the round control panel]
Your membership registration can only be done through the Bike Share app.
On the Bike Share app, select "Card Key/Smartphone Key Registration" -> "Round Control Panel" to activate the QR code reader on your smartphone, so after pressing the "Start" button on the bike operation panel, take a picture of the QR code with your smartphone.
Follow the voice guidance and hold the IC card or smartphone to be registered over the control panel to register it as an authentication card.
Q.I have already registered my membership card with an IC card. What happens when I register my membership card with Osaifu-Keitai?
The membership card will be overwritten, so it can be used with Osaifu-Keitai. You can no longer use IC cards.
Q.I want to know if I have already registered my membership card.
You can check with the following method.(1)APP > Account > Card Key or Smartphone Key Registration
Q.I could not register my membership card even though I pressed the registration button.
You may have registered your smartphone (Osaifu-Keitai) with another user ID in the same area. Please check your user ID.
Q.Even though I have not registered my membership card, "This smartphone has been registered" is displayed.
You may have registered your smartphone (Osaifu-Keitai) with another user ID in the same area. Please check your user ID.
Q.The membership card linked to the IC card can no longer be used.
There is one membership card per user ID. If you register a smart key from an IC card, it will be overwritten, so it can be used with Osaifu-Keitai and cannot be used with an IC card that has been linked.
Q.I want to stop registering my membership card on Osaifu-Keitai and change it to an IC card.
When you log in to My Page and choose to register a membership card, an 8-digit number will be issued. Press “START” “ENTER” on the operation panel, enter the 8-digit number, and hold the IC card you want to register as a membership card. Since there is one membership card per user ID, this operation makes it possible to use an IC card.
Q.I'm having difficulty registering as a member.
Please check "How to register"
If you receive an error message when entering your membership information, please make sure that your user ID is within 15 single-byte alphanumeric characters and your password is within 15 single-byte alphanumeric characters.

Also, please make sure that your password does not contain any symbols or other characters that cannot be used.
Q.I do not have a credit card. Can I use the service?
<About "One time member", "Monthly member">
d-Barai is available only for users who have signed a contract with docomo. No d points are awarded in this case.
<About "One day pass">
You can use the service in the following way.
· Payment of cash (advance payment on the day's usage fee) at the registered window
· For payment at unattended registration machine payment with IC card (charged)
Q.Can I pay with Osaifu-Keitai?
Sorry, you can not pay by Osaifu-Keitait. Payment will be made by credit card at the time of membership registration.
Q.Can I pay with a debit card?
Sorry, not pay with a debit card. Payment will be made by credit card at the time of membership registration.
Q.I want to know if my smartphone is compatible with Osaifu-Keitai.
Registration is possible if you have an Android model with version 4.4 or higher and the FeliCa mark. Please complete the initial registration of Osaifu-Keitai for membership card registration.
Q.What should I do if I do not want to make initial settings for Osaifu-Keitai?
When you log in to My Page and choose to register a membership card, an 8-digit number will be issued. Go to the cycle port, press “START” “ENTER” on the bicycle control panel, enter the 8-digit number, and hold your smartphone (Osaifu-Keitai).
Q.We are looking into contracts for corporations.
"Corporate membership" are applicable to those who have legal personality by law, such as commercial corporations (e.g. joint-stock companies), non-profit corporations, and public corporations.
Please note that sole proprietors who do not have legal personality are not eligible.

For corporate contract, please contact below.
Mail: corporate_sales-ml@d-bikeshare.com
Phone(Tokyo/Osaka):0570-200-482
Phone(Other areas):0570-783-677
We cannot respond to inquiries other than corporate contracts.

For corporate contracts in Osaka, please see this page.
Please note that the contact email address for the Osaka area is different from the above.

About usage fees and business hours

Q.How long is the bicycle available?
24 hours (It will be shortened on some ports)
Q.How much does it cost to use?
It depends on the plan. Please see usage fee.
Q.What is a one-day pass?
It is a ticket that allows you to use the share cycle without incurring an excess charge until 23:59 on the day of use. The sales amount and sales method vary depending on the area.
If you purchased from a terminal that is equipped with a 7-Eleven or FamilyMart, you can check how to use the bicycle from the following URL.
https:/docomo-cycle.jp/onedaypass/
Please return to the cycle port in your area by 23:59 on the day of use.
Q.I want to know how to purchase a one-day pass.
The one-day pass can be purchased at unmanned vending machines, one-day pass sales counters, and Seven-Eleven, FamilyMart nationwide.
For details, please refer to the "1-Day pass sales" at each service area site.
Q.What is your payment method?
Payment methods for the application and My Page are credit card or d-Barai(combined phone bill).
There are 4 patterns for the 1-day pass as follows.
(1) Credit card payment for purchases made through 1-day pass website.
(2) Convenience store ticket purchases follow the payment method of the convenience store.
(3) Cash payment at a manned counter.
(4) Unattended vending machines are operated by transportation system IC cards (please recharge the card in advance).
Q.Can I pay cash, wire transfer, IC card payment?
<About "One time member", "Monthly member">
We are sorry, but we only accept payment by credit card or d-Barai if you have a d-account.
If you have a d-account, you can only pay by credit card or by d-Barai. Please note that d-Barai may not be available in some areas. For more details, please refer to the price page of each service site.

<About "One day pass">
You can use the service in the following way.
· Payment of cash (advance payment of the day's usage fee) at the registered window
Q.Can I check usage history and fee?
Once you register as a member, you can inquire from the app or the My Page member menu.
Q.When is the payment of fees due?
In case of membership registration through the application or My Page, one month will be billed for the following month.
Payment is based on the terms and conditions set forth by each credit card company.
1-Day Pass tickets purchased at convenience stores or from the 1-Day Pass website will be charged upon completion of the purchase process.
Q.Is there a cancellation fee for reservations?
No cancellation fee will be charged for reservations cancelled through the application or My Page.
Cancellations and refunds will not be accepted for 1-day pass sites or for convenience store purchases, unless the service is unavailable due to reasons attributable to the Company.
Q.Can you issue a receipt?
We do not issue receipts.
Please substitute "credit card usage details" and "usage history / details" together.
You can check the usage details on the app or on My Page on the website.

About My Page

Q.How can I access my page?
WEB page: Service site TOP page of each area → Member registration / login
The Bike Share service app: Please log in to use the "My Page" function, including your usage history.
Q.What can I do in My Page?
You can make a reservation for starting use of a bicycle, searching for a port (bicycle parking lot), confirming full availability, checking details and history of usage, checking / changing contract contents.
Q.I forgot the log-in ID or password for My Page. What can I do?
[When registered on the official website or Bike Sharing App]
1. Press "Forgot user ID / password" under the login button.
2. Enter your registered date of birth and email address.
3. Press the "Send" button.

[When registered with the 2020 Bike Share App 2]
1. Tap "Use with your account".
2. Tap "Reissue password".
3. Enter your name and email address.
4. Tap the "Send reissue email" button.

If the above does not solve the problem, please contact the following navigation dial.
Navi dial: 0570-783-677 (call charges apply)

About the APP

Q.What can I do with the app?
You can search the port and check the availability in the app. In addition, if you register as a member, you can make reservations to start using the bicycle, check the battery level, check / history of usage details, and check / change contract details.
Q.Can I use this App for free?
It is free of charge.
*Packet communication charges for using the application are additional.
*Please note that overseas packet communications may be expensive.
Q.Which OS version is supported?
iOS: 13.0 or higher, Android 8.0 or higher.
Q.What should I do if the location information shifts?
If you are underground or in a building where there is no signal from your smartphone, it may not be possible to acquire location information. Please try again in a place where you can receive a signal.
Q.There is no response when I press the "Current Location" button.
Please check your smartphone't settings to ensure that the Bike Share App is allowed to acquire location information.
*If your device location information is not set, the initial display will be Tokyo Station.
Q.I do not receive any push notifications.
Please check the settings on your smartphone to make sure that the Bike Share app is allowed to send push notifications.
Q.What should I do if I change my cell phone model?
Please download the Bikeshare App again for the new model and log in with your existing account to use the service.
Q.The status display is not updated.
The status display is updated every minute.
Please wait for a while and check again.
Q.Where can I find the fee for a one-day membership in the App?
If you are a 1-day member, the price will not be displayed in the port details, so please go to Account > Confirm / Change Plan to see the details of the price for your use.
Q.Is it possible to use the service from a cell phone contracted overseas?
This service is only available in Japan. You cannot register from overseas carrier devices.
Q.Are there any requirements to use the App?
This service requires a smartphone capable of receiving SMS. * Overseas SMS authentication will not be available from September 13, 2021.
Q.The App says "Payment by debit card or prepaid card is not available. Please register a valid credit card. (316)" appears on the screen.
We are sorry for the inconvenience. If you have a d-account, you can only pay by credit card or d-Barai.
* d-Barai may not be available in some areas. For more details, please refer to the fee page of each service site.
Q.The App shows "We could not verify the validity of your registered credit card. (718)" is displayed.
Please click the "Update" button to update your payment method. Please note that you will be billed again for the new payment method.
Q.In the App, the message "The number of accounts with your registered credit card has exceeded the limit. We apologize for the inconvenience, but please register another valid credit card. (719)" appears on the screen.
Please click the "Update" button to update your payment method. Please note that you will be billed again for the new payment method.
Q.In the App, the message "Identity authentication of my credit card failed. The password you entered may be incorrect or the Identity authentication service (3D Secure) may not be set up. Please contact your credit card issuer for details on how to set up the Identity authentication service.(720)" appears on the screen.
Please register a valid credit card by clicking the "Update" button.
Please try the following steps.
1. Please make sure that your credit card registration is correct and try to change the payment method again.
-Are there any mistakes in entering the expiration date "year / month"?
-It has expired or is about to expire.
-The usage limit has been exceeded or may be exceeded.
-The security code is incorrect, etc. * There are a large number of mistakes in entering the security code. Please be careful.
If you cannot register due to restrictions on usage by the card company, etc.
2. If the problem persists, please contact your credit card issuer to confirm that there is no problem with your payment account.
3. Please try to change the payment method with another credit card.
Q.The App says, "We could not confirm the validity of your registered credit card. We apologize for the inconvenience, but please register a valid credit card. (721)" appears on the screen.
Please try the following steps to register a valid credit card. >1. Please make sure that your credit card registration is correct and try to change the payment method again.
-Are there any mistakes in entering the expiration date "year / month"?
-It has expired or is about to expire.
-The usage limit has been exceeded or may be exceeded.
-The security code is incorrect, etc. * There are a large number of mistakes in entering the security code. Please be careful.
If you cannot register due to restrictions on usage by the card company, etc.
2. If the problem persists, please contact your credit card issuer to confirm that there is no problem with your payment account.
3. Please try to change the payment method with another credit card.
Q.Why is a yen or two being added to my statement when I don't remember using it?
In order to confirm that your credit card is accepted by the merchant, the merchant may request approval from the credit card company by making a small payment such as 1 yen, 2 yen, or 100 yen.
If you have any questions, please contact us.

Linking d-accounts

Q.What is a d-account?
The d-account is an ID required for identification when using various services for smartphones and PCs provided by DOCOMO and sites that support "d-account login.
It can be used not only by DOCOMO subscribers but also by those without a subscription.
You can use the services for DOCOMO subscribers by issuing a d-account from your DOCOMO cell phone or by registering your DOCOMO cell phone number to your d-account.
Q.I got a screen asking me to update the app.
Please use the latest version of the app for the best experience.

If you cannot download the app
Please update your OS to iOS: 13.0 or higher, Android 6.0 or higher, and try downloading again from the respective store page.
Q.What is "d-account login"?
This function allows you to log in to sites that support d-account login, and can be used by anyone with a d-account.
Q.How do I get a d-account?
For customers who wish to create a new d-account, please refer to the "d-account New Creation Guide".
Account New Creation Guide
Q.I get an error message when using my d-account. I can't log in.
Please check the FAQ related to messages and errors.
Frequently Asked Questions - About Messages and Errors-
For those who have forgotten their ID/password or locked themselves out.
Forgot ID/Password or locked out?
Q.What is biometric login?
This is a function that allows customers to log in using biometric information such as fingerprints or irises registered in advance without entering their d-account ID/password when using compatible services with compatible devices.
This function can be used with Chrome browser or standard browser for Android devices, or with Safari browser for iOS devices. For more information, please click here.
What is biometric login ?
Q.I received a login notification email when using the Bike Share service with my d-account.
This is a function of d-account that sends an email to the customer when there is a login from an environment not normally used.
This function is set to "Login Notification" by default.
Q.What is d-Barai?
This is a payment method that can only be selected by docomo smartphone customers (SP mode subscribers).
No d points are awarded in this case.

You can pay for your Share Cycle usage together with your phone bill.
Q.Can I use d-Barai with a line contract under a corporate name?
d-Barai is not available for corporate contracts.
Q.Can I earn d-points if I pay using d-Barai (d-account linking)?
This service is not eligible for d-points.
Q.Is it possible to choose between credit card payment and d-Barai when using the d-account link?
You can choose.
*SP mode subscription is required for docomo Pay. In addition, it is not possible to register for docomo Pay from feature phones.
Q.When linking d-accounts, if I change my name or email address from the Bike Share App, will the information registered in my d-account also be changed?
The information registered in your d-account will not be changed.
Q.Is it possible for non-DOCOMO mobile subscribers (carrier-free) to use login using d-account?
You can use this service. However, d-Barai is not available.
Q.How do I change my area?
If you are using a d-account, you can log out and log in again to re-select your area.
*If you have been using Bikeshare for a while and have already registered for multiple areas, you will be able to change your My Area. If you want to use this service, please log in.

Various procedures for making changes

Q.What if I want to change IC card?
If you want to change the IC card you use to rent a bicycle, refer to the method of borrowing and returning, please re-register the IC card with the FeliCa IC chip for the first time.
Q.What if I change the cell phone model?
If you are renting a bicycle using Osaifu-Keitai with a FeliCa IC chip, please refer to the method of borrowing and returning and re-register the IC card with the FeliCa IC chip for the first time.
Q.What if I change my mobile phone company (MNP)?
If there is a change in the registered e-mail address, please change the e-mail address on My Page.
If you register with an email address that does not depend on mobile phone companies such as Gmail, change procedures are not necessary in particular.
Q.How do I change my credit card number?
You can change from my page. Please follow the instructions on the screen.
Q.I can not receive mails sent at the completion of various procedures.
Have you set up junk e-mail settings for mobile phones and e-mail services? Please be sure to be able to receive "docomo-cycle.jp" if you do.Also, depending on various procedures, a mail with a URL will be sent, so please unset the "Mail rejection setting with URL" on mobile phone.

Regardless of whether or not spam mail is set, it may be sorted into “spam mail folder” by the function of the mail software, so please check “spam mail folder” as well.

(Reception / Rejection Setting Example)
>>In case of NTT docomo's mobile phone
>>In case of au mobile phone
>>In case of Softbank mobile phone

About withdrawal method

Q.About withdrawal method
In case of withdrawal, you will need your own procedure. Please excuse me, please follow the procedure below.
(1) Log in to My Page.
(2) Select "Set / Change" in the member information column.
(3) Select "Change member information" at the bottom of the page.
(4) Please select "Unsubscribe" from the displayed items and press the "Decide" button.
(5) After checking the contents, please push "cancel" button.

About other troubles and accidents

Q.There was a defect in the bicycle
We are terribly sorry.
Please bring your bicycle to a nearby port, return it, and then change to another bike.

After you have switched, we would appreciate it if you could let us know by going to "App Menu Problem Report" > "Bikes Used in the Past".

*No charge will be made if returned to the same port within 5 minutes of unlocking.

If you are in urgent need, please contact us at the following.
For Tokyo, Yokohama, Hokkaido, Sendai, Kanazawa, Osaka, Nara, Hiroshima, and Oita
Please use the inquiry form or call us (toll-call Navidial: 0570-783-677, 7:00-19:00, 24 hours a day, 7 days a week *Yokohama area: 24 hours a day).

For other areas, please click here.

https:/docomo-cycle.jp/link/
Q.There was a defect in the bicycle. (Punk, saddle, chain, gear, etc.)
We are terribly sorry.
Please return your bicycle to a nearby cycle-port and transfer to another bicycle.
After transferring to another one, please email us ( p-contact-ml@d-bikeshare.com) with the following information:
We will correct the fee (not necessarily the full amount) only if it can be confirmed any defect or failure of the bicycle.

-User ID
-Bicycle number (The three-letter alphabet and four-digit or five-digit number on the mudguard cover of the rear tire)
-Date and time of start
-Date and time of return
-Bicycle port (bicycle parking lot) of start
-Charge correction request(Only when we can confirm the facts applicable to the correction)
-Your name (full name)
Q.[Before you rent] The bicycle is incomplete. (Punk, saddle, chain, gear, etc.)
We are terribly sorry, but please use other bicycles.
Thank you for sending us the following information via email (p-contact-ml@d-bikeshare.com).
[Failure report]
-Date of discovery
-Vehicle number (3 letters and 4-digit number written on the mudguard cover on the rear tire)
-Port (bicycle parking) name
-Incomplete content (punk) Etc.)
Q.Immediately after I rented it, there was something wrong with my bicycle. (Punk, saddle, chain, gear, etc.)
We are terribly sorry.
Please bring your bicycle to the same port as the starting port, return it, and then change to another vehicle.
* If you return it to the same port within 5 minutes after unlocking, there is no usage fee.

After transferring to another one, please email us ( p-contact-ml@d-bikeshare.com) with the following information:
Failure notification]
・ Discovery date and time
・ Vehicle number (Three-letter alphabet and four-digit number are written on the mudguard cover on the rear tire)
・ Port (bicycle parking lot) name
・ Insufficient content (puncture, etc.)
Q.I forgot to return my bicycle.
If the return procedure is not completed and it is locked and recognized as "inside the bicycle parking lot (port)", it will be automatically returned in 15 minutes.
*Please note that the automatic return process will be executed after 55 minutes only in Sendai.
Q.What should I do if I am in an accident?
(1) Submit a report to the police (and call 119 if there are injured people),
(2) Contact the support center (0570-783-677)
All customers are covered by damage insurance for accidents that occur while they use the bicycle, but any costs not covered by the insurance must be borne by the customer.
* Insurance premiums are included in the user fees for the rental service.

If you have an accident while using the bicycle, please promptly contact the support center and tell us when (date and time) and where the accident occurred, how it happened, the situation about the accident, etc. Also, if necessary, contact the police and take measures as prescribed by law.

If legal arrangements become necessary, you must take responsibility for fulfilling those requirements on your own. In addition to the above, if DOCOMO BIKESHARE suffers damage, for example if we are sued by a third party and become liable for compensation, we may invoice you for that compensation.
*It cannot be used from prepaid mobile phones, some IP phones, public phones.
If you are unable to contact Navidial, please contact us by email.
p-contact-ml@d-bikeshare.com
Q.The bicycle lock no longer opens when parked temporarily.
If a bicycle is locked at a port but the "ENTER" button is not pressed, the system will automatically execute the return process 15 minutes after the bicycle is locked.
This function is intended to prevent overcharging of extension fees due to incomplete return and to prevent the next person from continuing to be unable to use the service.
If you park your bicycle temporarily without intending to return it, please park it in a place other than the port. If you do not intend to return your bicycle, please park it outside of a port (parking is not allowed in areas where bicycles are not allowed to be left unattended or on sidewalks).

Please note that the automatic return process may be triggered by radio waves received from the port.
*Please note that the automatic return process will be executed after 55 minutes only in Sendai.
Q.The battery ran out during use.
Sorry for your inconvenience, but if you lock it at the nearest port and contact us by e-mail (p-contact-ml@d-bikeshare.com) with the following information, we will confirm the facts, return processing and fee I will correct it.
* The usage fee until you contact us after locking at the nearest port is not subject to correction. Please note that the charge correction will be deducted from the time you contact us after locking, which is equivalent to the time it takes for us to process the return.

-User ID
-Bicycle number (The three-letter alphabet and four-digit or five-digit number on the mudguard cover of the rear tire)
-Date and time of start
-Date and time of return
-Bicycle port (bicycle parking lot) of start
-Charge correction request(Only when we can confirm the facts applicable to the correction)
-Your name (full name)
Q.I stopped the bicycle at the designated port (bicycle parking lot), but I can not return it. (Err is displayed even if you press the "Finish" button on the operation panel)
[Square key] "Err" is displayed even after pressing the "Exit" button on the control panel.
{Round key] The ring blinks red and the voice says "You cannot return here...".
[Square key]
The LED on the display blinks red when out of port range, and blinks green when in port range.

[Round key]
When you are out of range of the port, the LED on the display will remain off, and when you are in range of the port, the LED will blink blue.

Please wait a moment or try moving the bike a little and make sure it flashes green or blue before pressing the "Return" or "ENTER" button again.

If you are still unable to complete the procedure, please check the following
(1) Is the bicycle properly parked at the port (bicycle parking lot)?
(2) Have you locked the bike? (lock the rear wheel manually)
Q.When I try to use the round key bike, the ring flashes red and I hear "This bike is currently unavailable...".
The bicycle is currently unavailable. Please use another bicycle.
If you hear other voices, please follow them.
Q.I forgot the 4 digit passcode for starting use.
The passcode is provided at the e-mail address registered at the start of use. Please check the e-mail. When you launch the app, you will see a 4-digit passcode.
Q.If the bicycle was temporarily parked at or near the port, it was returned. What is the reason?
For vehicles that are locked at the port but do not press the "ENTER" button, the system will automatically perform a return process 15 minutes after locking.
This is a function that aims to prevent overcharge of the extension fee due to incomplete return and to prevent the next person from continuing to be unavailable.
If you do not intend to return the bicycle, please park it at a place other than the port. (Bicycles cannot be parked in areas where neglect is prohibited or on sidewalks)
Also, please note that the automatic return process may be executed by receiving the radio waves of the port even near the port.
* IC card type 1-day pass is not covered by the automatic return function.
*Please note that the automatic return process will be executed after 55 minutes only in Sendai.
Q. The following is displayed on the operation panel.
A001
You entered your passcode incorrectly more than the specified number of times. After a while, you can enter it again. Please try again with the correct passcode.
Q. The following is displayed on the operation panel.
A005
The motion sensor detects suspicion of theft, so you can use it if you wait for about 5 minutes.
Q.I was removed when I was parking temporarily during use.
When parked in the prohibited area and removed, actual expenses will be charged.
Q.If the bicycle is stolen.
Please contact the administration secretariat (0570-783-677). Please note that in some cases actual expenses will be charged.
Q.I left something on the port or bicycle.
If our staff or users pick up lost items, we will notify the nearest police station, so please submit the lost items to the nearest police station. I will do it.